Have a question? We've answered some of the most common ones below. If you can't find what you're looking for, feel free to contact us at support@aussieprom.com.
Ordering
How do I place an order?
Simply browse our collection, select your size, add your item to the cart, and complete the checkout process. You'll receive a confirmation email once your order is placed.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help before your order is processed and shipped.
Sizing
How do I choose the right size?
We recommend checking the size guide on each product page. If you're unsure, contact us and our team will help you find the perfect fit.
Shipping & Delivery
How long will my order take to arrive?
Delivery times vary depending on your location. Please refer to our Shipping and Delivery page for estimated timeframes.
Do you ship Australia-wide?
Yes! We deliver across Australia.
Returns & Refunds
What is your return policy?
We accept returns in line with our Refund Policy. Please review that page for full details on eligibility and how to request a return.
How long do refunds take?
Once your return is received and approved, refunds are typically processed within 5–10 business days.
Payments
What payment methods do you accept?
We accept all major payment methods displayed at checkout. All transactions are processed securely.
Still Have Questions?
Reach out to our friendly team at support@aussieprom.com and we'll be happy to help.