Refund Policy

At Aussie Prom, we want you to love your purchase. If something isn't quite right, this Refund Policy explains your options for returns, exchanges, and refunds.

1. Returns

You may return eligible items within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

2. Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return, including items marked as final sale, altered or customised products, and items that show signs of wear. Please check the product description before purchasing.

3. How to Request a Return

To start a return, please contact us at support@aussieprom.com with your order number and reason for return. Our team will provide you with instructions on how to send your item back.

4. Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable unless the item was faulty.

5. Exchanges

If you'd like a different size or style, please contact us to arrange an exchange, subject to availability.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately. Under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

7. Return Shipping Costs

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.